Regina Leather Bag FAQ

Learn Regina leather bag frequently asked question (FAQ) to warranty your rights. Regina created a FAQ about Top Questions of Regina Leather bag, Products & Leather Informatuon, shipping, orders, and Return & Warranty.

Top Questions of Regina Leather Bag

Is the bag genuine leather?

I bought two, the leather is very soft, it feels very good, looks like genuine leather.

How about the quality of Regina leather bag? What color is suitable for summer?

Full-gain leather, good quality.
In summer, you can wear white and light-colored leather bags.
The tote bag is suitable for a trench coat.

What age are Regina leather bags suitable for?

There is no age limit, as long as you are over 18, you can buy your favorite leather bag.
Regina's leather bags come in a variety of styles and colors to suit you, no matter you are young or old.
At the same time, our genuine leather bags are not divided into occupations. Whether you are a boss or a worker, whether you go shopping, parties, or travel, you can find the most suitable leatehr bag at Regina.

How long can Regina leather bags last?

Regina's leather bags are of very good quality, all made of high-quality genuine leather, and the hardware such as zippers is also carefully selected. The details are hand-sewn by craftsmen with many years of experience. With proper use and regular maintenance, Regina leather bags can last at least 10 years.

Shipping

Can I get free shipping?

All orders are free shipping, no matter what your order amount is.

Free shipping standard: Shipping cost: 0 USD(Free Shipping)

(except Puerto Rico, Guam and Hawaii).

Buy any product from our website, you can enjoy free color matching service. Up to 10-15 working days worldwide (depending on your location).

When will I receive my leather bag?

About Shipping Time

Usually, we will ship the goods within 2-3 working days. Airmail usually does not exceed 40 working days, and express mail does not exceed 7 working days.

(Note: The delivery time is calculated from the time the goods are shipped from the warehouse.)

We will make every effort to ensure that you receive the package in time, but we are not responsible for the service transit time, which is determined by the carrier, excluding weekends and holidays, and may vary depending on the origin and destination of the package, especially during peak periods Expect. . We are not responsible for delivery delays due to weather, insufficient address information, holidays, carrier complications or customs delays

Do you ship internationally?

We certainly would like our leather bags to be accessible to everyone, near and far, no matter where you are... But, in order for everyone to be able to buy our leather bags at a reasonable price, we have to consider the cost, so, Some remote places we may not be able to reach.
Our express can only be delivered to some common areas: for example, the United States, Canada, Australia, New Zealand, the United Kingdom, Europe, etc.
I'm very sorry, we can't send our leather bags to every corner of the world for the time being, but we will continue to work hard and believe that in the near future, we can send our leather bags to every corner of the world.

Can I change my delivery address?

Regarding changing the delivery address, there are several different situations:
If you haven't checked out, you can modify it yourself;
If the payment has been made and the shipment has not been shipped, you cannot modify it yourself. You need to contact our customer service to help you modify it by email: support@leather-purse.com. However, please do so as soon as possible.
If your leather bag has already shipped, we are very sorry, we cannot change the address for you.
It should be noted that please do not fill in the PO BOX address, please be sure to fill in the real residential address in order to receive your leather bag effectively.

Orders

Can multiple discounts be used on one order?

Generally, this is not possible, only one discount can be used for one order. However, if the leather bag already has a discount, you can enjoy up to two discounts at the same time.

How can I return my order?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at: support@leather-purse.com.

More information, please read our Return Policy

Which payment method do you accept?

We accept Paypal and various credit cards for payment.
Generally speaking, USD is the most mainstream payment method, but we also support EUR, GBP, and JPY.
Please rest assured to use, if you can't check out, please contact us in: support@leather-purse.com time, we will solve the problem for you as soon as possible.

Getting in touch with us is easy. Tell us what we can help you with today, then choose how you’d like to contact us.

Chat with us now!

Have questions about our products, orders, or services? Chat with us to get help immediately.

Regina website and Online Store

Whenever you see the 'Chat with us' button, you can send us a message and instantly connect with us. 

You can easily browse these common frequently asked questions or contact us to ask a question.

How to Find Regina?

Name: Regina Technology Limited

Address: The Belgian Bank Building Nos. 721-725 Nathan Road, Unit 1406B 14/F, Mongkok, Kowloon, HK

Email: support@leather-purse.com

Tel: +1 (262) 872-0075

Working Hours:
9:00AM-17:00PM (PT) Monday to Friday.

How do I track my order?

You will receive an e-mail containing your tracking number as soon as the shipping label is printed. You can track your package here: https://www.17track.net/en

This tracking information may take up to 12 hours to become available.

Or you can check your order easily via the online tracking page. Enter your Order ID, type your email and click “TRACK”. You will get your order details and the tracking number. Click “Track” on the page to track your shipment in detail.